dhk789 | FAQ — Your Questions About Gaming, Accounts and Payments Answered

Account & Registration

To open an account with dhk789, you just need an active mobile number or email address and you must be at least 18 years old. Simply fill in your name, date of birth, and a strong password in the registration form, and your account will be ready within minutes. You may be asked to provide your National ID or passport details for identity verification.

No, each person is only permitted one account. Creating multiple accounts using the same device, IP address, or ID will result in all accounts being suspended. If you've forgotten your previous account details, please contact our support team.

On the login page, click "Forgot Password?". Enter your registered email or mobile number and a verification code will be sent to you. Use the code to set a new password. The whole process takes just 2–3 minutes.

For security purposes, identity verification is required to update certain account details. Go to Profile Settings to submit a request, or contact support via Live Chat. Updates are typically completed within 24 hours.

KYC verification is required before making a withdrawal. This is necessary to protect your account and prevent fraud. Simply upload a scanned copy of your National ID or passport along with a selfie to complete verification. Approval is typically granted within 1–2 business days.

Deposit & Payment Methods

dhk789 supports deposits via mobile banking, bank transfer, and various e-wallets. All methods are secure and instant. Remember to use the correct reference number when making a deposit.

The minimum deposit at dhk789 is just BDT 100, making it easy for members of any budget to get started. The maximum deposit limit depends on your account level and verification status.

Deposits via most payment methods are credited to your account instantly. Bank transfers may occasionally take 15–30 minutes. If your balance hasn't updated within 1 hour, contact support with a screenshot of your payment.

dhk789 does not charge any fees on deposits. However, your payment provider may apply a small transaction fee. Contact your payment app or bank for details on any such charges.

Withdrawals & Cashouts

Withdrawals are typically processed within 15 minutes to 2 hours of submission. In some cases, verification may extend the processing time to up to 24 hours. Processing runs around the clock, including nights and weekends.

The minimum withdrawal amount at dhk789 is BDT 300. The maximum limit varies depending on your account's VIP level and verification status.

First, check the status in your transaction history. If it shows "Processing", give it a little more time. If it's been over 24 hours, contact us via Live Chat with your transaction ID. Note that withdrawals may be held if your KYC verification is incomplete — make sure to verify your account in advance.

Bonus balances cannot be withdrawn directly. Winnings earned from a bonus are transferred to your main balance once the wagering requirements are met, after which they can be withdrawn. Each bonus has its own terms — check the bonus page for details.

Bonuses & Promotions

Create a new account and make your first deposit to automatically receive a welcome bonus. The bonus amount varies based on your deposit. Your first deposit must be made within 72 hours of registration to qualify.

A wagering requirement is the number of times you must bet your bonus amount before withdrawing. For example, a BDT 100 bonus with a 10x wagering requirement means you need to place a total of BDT 1,000 in bets before the remaining balance can be withdrawn.

Share your referral link with a friend. When they register through that link and make their first deposit, you'll receive a referral bonus. The more friends you bring in, the more bonuses you earn — with no upper limit.

Yes, dhk789 VIP members earn daily rebates based on their betting turnover. The higher your VIP tier, the higher your rebate rate. Rebates are automatically credited to your account at midnight every day.

Games & Betting

dhk789 offers betting on cricket, football, badminton, tennis, basketball, and many more sports. Over 100 live matches are available daily, covering major tournaments including the IPL, BPL, and English Premier League.

Live Casino offers Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, and more — all played with real dealers. Every game is streamed in HD video, so you get the full casino experience from home.

Fish Game is an arcade-style shooting game where you hunt fish to win prizes. Bigger fish earn more points. It's simple to pick up and great for beginners. Visit our Fish Game page for a detailed guide.

Start by checking your internet connection. Clear your browser cache and try again. The site works best on Chrome or Firefox. If you're using a VPN, try disabling it. If the issue persists, download our app — games run much more smoothly there.

App & Technical Support

Our App Page Available for direct download. Supports both Android and iOS devices. Download the APK file and install it — you may need to enable "Unknown Sources" in your settings.

On Android, go to Settings > Security > enable installation from unknown sources. Then tap the APK file again. If your phone is low on storage, free up some space. If the issue persists, restart your device and try again.

No, the app and website are linked to the same account. Any deposit or withdrawal made on one is instantly reflected on the other. You can log in to both using the same username and password.

The dhk789 app runs on Android 5.0 and above. For iOS, it supports iPhone 6s and later models. If the app doesn't work on your older device, use the website through your mobile browser — the experience is nearly identical.

Still can't find your answer? Our 24/7 live chat support team is always on standby. Click the chat icon at the bottom of the page for instant help with any question or issue.

Quick Navigation

Open a New Account Log In Withdrawal Guide View VIP Benefits Start Betting Live Casino Game Lobby Fish Game App Download

Security Assurance

256-bit SSL Encryption
Licensed Platform
Responsible Gaming Policy
24/7 Customer Support

More Info

About Us Responsible Gaming Terms and Conditions Privacy Policy

About dhk789

Why choose dhk789?

Dhk789 is one of Bangladesh's most trusted online entertainment platforms. Millions of members play, bet, and transact safely on our platform every day. Our FAQ section is designed so you can find answers to common questions on your own — without needing to contact support every time.

Security is the top priority at dhk789. We use 256-bit SSL encryption to protect every transaction. Our KYC verification process ensures that only verified users can operate an account, keeping fraud and unauthorized access to an absolute minimum.

Our customer support team is available 24/7. You can reach us via live chat, email, or social media, with an average response time of just 2 minutes. dhk789 believes that fast, effective support is the foundation of a great gaming experience.

Tips for New Members: First, visit our Game Lobby Browse around and pick a game you like. Then start small and build your experience gradually.

Quick Facts

Minimum Deposit BDT 100

Minimum Withdrawal BDT 300

Withdrawal Time 15 min – 2 hrs

Deposit Process Instant

Customer Support 24/7

Registration Age 18+

Currency BDT (Taka)

dhk789 Frequently Asked Questions
& Detailed Answers

What can we help you with?

Account & Registration

Deposits & Payments

Withdrawals & Cashouts

Bonuses & Promotions

Games & Betting

App & Technology

Account & Registration

Deposit & Payment Methods

Withdrawals & Cashouts

Bonuses & Promotions

Games & Betting

App & Technical Support

Quick Navigation

Security Assurance

More Info

Why choose dhk789?

Quick Facts

Get Started with dhk789 Today

dhk789 Frequently Asked Questions& Detailed Answers

What can we help you with?

Account & Registration

Deposits & Payments

Withdrawals & Cashouts

Bonuses & Promotions

Games & Betting

App & Technology

Account & Registration

What do I need to open an account with dhk789?

Can one person create multiple accounts?

How do I recover my password if I forget it?

Can I change the name or phone number on my account?

Is account verification (KYC) mandatory?

Deposit & Payment Methods

What deposit methods are available at dhk789?

What is the minimum deposit amount?

How long does it take for a deposit to reflect in my balance?

Are there any charges when making a deposit?

Withdrawals & Cashouts

How long does a withdrawal take?

What is the minimum withdrawal amount?

What should I do if my withdrawal is stuck?

Can I withdraw my bonus balance?

Bonuses & Promotions

How do I claim the welcome bonus?

What does wagering requirement mean?

How does the referral bonus work?

Is the VIP rebate paid out daily?

Games & Betting

Which sports can I bet on at dhk789?

What games are available in Live Casino?

What is Fish Game and how do I play?

What should I do if a game won't load?

App & Technical Support

Where can I download the dhk789 app?

The app won't install — what should I do?

Is the balance separate between the app and the website?

Will the app run on older Android phones?

Quick Navigation

Security Assurance

More Info

Why choose dhk789?

Quick Facts

Get Started with dhk789 Today

dhk789 Frequently Asked Questions
& Detailed Answers